Privacy Policy
BEST CONNECT ONLINE, LLC (“Best Connect Online”) built the Best Connect Online application as a commercial application and services provided for use as is.
This Policy applies to all of the products, services, websites and applications offered by Best Connect Online. If you have any questions about this Policy, please feel free to contact us through our website or write to us at info@bestconnect.online
The Best Connect Online mobile application, the website http://bestconnect.online or any linked digital marketing communications collects certain information relative to users who visit the site or access the relative marketing communication. We categorize this information into certain categories and the privacy level and what we do with the information that we collect on you depends upon the category in which you fall.
Our company does not make any attempt to obtain information that personally identifies our users who visit our website or use our Best Connect Online mobile application. It is not our policy to sell or otherwise provide access to such information to unaffiliated third parties.
Who are we?
As Best Connect Online, we are a market leading provider of mobile eSIM connectivity services to travelers around the globe. Our Data Protection Officer (DPO) and data protection representatives can be contacted directly at dpo@bestconnect.online
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data, we will always tell you why and how the information will be used.
You may withdraw consent at any time by emailing privacy@bestconnect.online
What personal information do we collect from the people that visit our website or access our marketing material?
When registering or signing up for a newsletter on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, fill out a form, sign up for company services, open a support ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you sign up for services, register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
· To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
· To improve our website or applications in order to better serve you.
· To allow us to better service you in responding to your customer service requests.
· To administer a contest, promotion, survey or other site feature.
· To ask for ratings and reviews of services or products
· To follow up with them after correspondence (live chat, email or phone inquiries)
· Providing our products and services to users, including the display of customized content and advertising;
· Auditing, research and analysis in order to maintain, protect and improve our services;
· Ensuring the technical functioning of our network;
· Developing new services;
· Communicating with you and sending you information about our products and services, unless you have directed us not to contact you with such communications;
· Analyzing trends and statistics; and
· Complying with any legal requirements.
Category I – Information on users who visit our web site to read or download information on our pages or use the Best Connect Online Mobile application to access information on the Best Connect Online network. From these users, we collect and store only the following information:
The domain name through which you gained access to our Website;
The precise time and date that you entered our web site.
The URL of the web page through which you linked to our website.
Device configuration information
Internet Protocol address
Browser type, browser language
Category II – Users who send us an e-mail containing personal information or identifies you, sign our guest book or request email publications. Any information that we collect in this way is used only for purposes of responding to you and addressing the issues that you may have raised.
Any information that we collect is collected as part of our business practices in order to identify demographic information relative to users who access our site, assessing the number and type of user accessing various sections of our site and network, helping us determine what content and business concepts are working for us and/or are of interest to our users, determining technical design features and specifications and helping us assess systems performance.
In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
We also use such information in statistical form to assist us in business and marketing strategies and programs. We utilize software programs to create summary statistics which we utilize for the above purposes. As a security measure for ourselves and our users, we utilize certain software programs to monitor traffic to our site and within our network. This software also enables us to identify unauthorized upload attempts, access to our system, and other attempts to cause damage to our systems.
For certain services, we may also request credit card or other payment account information which we or our payments processors may maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other third parties in order to provide you with a better experience and to improve the quality of our services. Although such information may not be personal information or personally identifying information, for certain services, we may give you the opportunity to opt-out of combining such information.
Personally Identifiable Information
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in EU’s GDPR Laws and US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
All data subjects whose personal data is collected, in line with the requirements of the GDPR.
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR).
We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Retention period
We will process and store the personal data for a maximum of 5 years that is line with a generally acceptable amortized lifetime length of our products.
Your rights as a data subject
We will process and store the personal data for a maximum of 5 years that is line with a generally acceptable amortized lifetime length of our products.
We agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
On our Privacy Policy Page at http://bestconnect.online/#privacypolicy
Can change your personal information:
By emailing us dpo@bestconnect.online
By chatting with us or by sending us a support ticket info@bestconnect.online
Complaints
In the event that you wish to make a complaint about how your personal data is being processed by us or third parties as may be described), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and data protection representatives as provided in this policy.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about application usage, site traffic and site interactions in order to offer better experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, it won’t affect the user’s experience.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We use Google Analytics on our website and to do so we use Google Analytics cookies.
We have implemented the following:
Google Display Network Impression Reporting
Demographics and Interests Reporting
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
It’s also important to note that we do not allow third-party behavioral tracking
We will take the following responsive action, should a data breach occur:
We will notify you via email
Within 1 business day
We will notify the users via in-site notification
Within 1 business day
Can I find out the personal data that you hold about me?
We will, at your request, confirm what information we hold about you and how it is processed. If we hold personal data about you, you can request the following information:
Identity and the contact details of the person or organization that has determined how and why to process your data. In some cases, this will be a representative in the EU.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of our Company or a third party, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
If we intend to transfer the personal data to a third country or international organization, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority.
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
We accept the following forms of ID when information on your personal data is requested:
Passport, National ID
Disclaimer of Web Site Content
Access to this Web Site is provided to you without cost or consideration. The contents of this page and all items accessed through this page are provided on an “AS IS” basis. The owner of this site does not make any warranties regarding the items included on this page and hereby disclaims any and all such warranties, including but not limited to warranties of merchantability or fitness for a particular purpose. The owner of this site shall not be responsible for any damages, incidental, consequential or otherwise, arising from your access to this Web site.
You should not assume that this site or the items available through this site are error-free or are suitable for the particular purpose that you may intended when accessing this site. Items accessible through or contained on this website may contain technical and typographical errors. Content may be changed or deleted without notice. Products and programs may be deleted or changed without notice. The owner of this website assumes no responsibility to police or determine the accuracy or integrity of any information contained on or available through this website and is not responsible for the results of any errors, omissions or defects that may be found to exist in this site or the items available by access hereto or for any lost profits or other consequential damages that may result.
Not all products, information or services may be available in your jurisdiction. Containing such items accessible by a user within your jurisdiction should not be construed for any purpose to be an offer to provide such product, information, or service in your jurisdiction.
The components of this site include search engine functions and through the use of this search engine function or through links that may exist on this site, you may be referred or transported to sites and information located on other servers and or through other websites. These servers may be located anywhere throughout the world. The owner of this site has no control or means of assuring the content of any website accessed through use of the search engine functions. Furthermore, the owner of this site can make no representation as to the accuracy or integrity of any item discovered using the search engine functions or whether any items that you may consider to be objectionable or even obscene will be discovered through use of the search engine functions. Furthermore, the owner of this site can make no representation whatsoever regarding the integrity or quality of information, products, service, business ethics, or other matters that may pertain to sites that you may access through the use of the search engine functions. No express or implied endorsement or recommendation can be made as to any third party.
You should be aware that the results of your search may disclose adult-oriented material which you may consider to be objectionable. The owner of this site disclaims all responsibility, therefore. The owner can make no guarantee that any search will bring your desired result or that extraneous or objectionable materials will not be disclosed through use of the search engine functions.
